Return Policy

Thank you for shopping with us! If you have a return, we’re here to help! 

When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

Feel free to call us at 785.874.3795, email threadjunkiesboutique@gmail.com, or message us on Facebook with any questions.

 

• Returns are accepted for store credit only. Returns must be back to our storefront within 15 calendar days of the date received NO EXCEPTIONS.

• Buyer pays return shipping.

• We will provide store credit via gift card to your email, as soon as we receive your return and approve the return.

• Sale items and accessories (all jewelry, belts, hats, all candles and wax melts, mugs, hair accessories, undergarments and bodysuits) are FINAL SALE and cannot be returned or exchanged. All shoes are accepted for exchange only. We will not offer refunds for shoes. 

• All coupon codes and sales exceeding 30% off are FINAL SALE and ineligible for return. 

• Merchandise must be in NEW condition. This means unworn, unwashed, odor free, pet hair free, and MUST not contain any markings from deodorant, make-up, ect in order to receive exchange or store credit for the returned item(s). If any of the above are found on the product upon return, we will return the item(s) and customer is responsible return shipping. 

• Thread Junkies is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact USPS/UPS customer service team so they can assist you. 

• Damages and issues
  Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item. Damages must be reported to us prior to wearing the garment. ALL tags must still be attached. Damaged item(s) must be returned (upon approval) back to our storefront within 10 business days.

   

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
  Unfortunately, we cannot accept returns on sale items or gift cards. We do not accept cancellations on orders.

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for store credit only. 

Please mail returns to:

Thread Junkies Boutique

101 South State Street

Norton, Kansas 67654

785-874-3795

 

Thank you again for your business!

 

All the best - 

Thread Junkies Boutique