Thank you for shopping with us! We hope you LOVE your Thread Junkies items, but understand that sometimes items need to be exchanged. If you are not completely satisfied with your purchase, we are here to help!
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
Feel free to call us at 785-874-3795, email email@example.com, or message us on Facebook with any questions.
- Standard Shipping is $7.95
- We offer free shipping on orders over $100 in the continental United States.
Thread Junkies Boutique is not responsible for:
- Delays with USPS shipping.
- International duties or customs charges.
- Products that are lost or damaged in the mail. The U.S. Postal Service will be responsible once we ship the package/packages.
- Products marked "delivered" by the Post Office. You will need to contact your local Post Office regarding the delivery of your package.
- All our shipments come with Tracking and Delivery confirmation. If your tracking information confirms your package has been delivered to your address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your address.
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held accountable for USPS guarantees. If the item is not delivered in time, please contact USPS: (1-800-ASK-USPS). We will NOT refund any additional shipping charges if USPS fails to meet their guaranteed shipping times.
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). Store credit may then be used to purchase that same item in a different size or a completely different item. Store credit is good for one year.
- Returns must be post marked within 30 days of the date you receive your shipment. Any returns postmarked after 30 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. Please allow 5-10 business days for transit time.
- Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
- Shoes must be in the original box and shipped back in an exterior, protective shipping box.
- All Final Sale items are not eligible for return or store credit. Examples include
When shipping your package back please include your packing slip and state the reason for your return. If you no longer have your packing slip, please include a note with the following information.
- Name, E-mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the return process.
- We understand things don't always work out. When you have a Thread Junkies account store credit is applied to your account for returned orders, whereas if you don't have an account you will receive a coupon via email to the address provided.
- Store credit is good for one year
Holiday Return Policy:
- Orders placed on or between November 20th and December 24th will be eligible for return until January 10th, and must be postmarked no later than January 10th. All other store guidelines still apply.
Damaged or Defective Merchandise:
- Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 4 days of receipt. If we do not receive notification that you have received a damaged item in 4 days, the return will be rejected for any store credit or refund.
Damaged/Defective Merchandise Process:
- Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org or Facebook message us including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Thread Junkies account, order #, and product code/name of the item.
Please mail returns to:
Thread Junkies Boutique
101 South State Street
Norton, Kansas 67654
Thank you again for your business!
All the best -
Thread Junkies Boutique