Return Policy


Thank you for shopping with us!  We hope you LOVE your Thread Junkies items, but understand that sometimes items need to be exchanged.   If you are not completely satisfied with your purchase, we are here to help!


When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

Feel free to call us at 785-874-3795, email threadjunkiesboutique@gmail.com, or message us on Facebook with any questions.


    Return Policy:

    • Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
    • Store credit will be credited electronically for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).  Store credit may then be used to purchase that same item in a different size or a completely different item. Store credit never expires.
    • Returns must be post marked within 14 days of the date you receive your shipment. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. Please allow 5-10 business days for transit time. 
    • All returned items must still have original tags attached, be unworn and unwashed. Items that appear worn, have stains, deodorant, makeup, pet hairs, or smell of cigarette smoke, perfume, or any other odors, etc. will not be accepted. 
      • Shoes must be in the original box and shipped back in an exterior, protective shipping box. If not, they will not be accepted for return or exchange.
    • All Final Sale items are not eligible for return or store credit. Examples include
    • Items discounted 30% or greater
    • All accessories
    • Clearance and sale items 
    • BOGO and mystery bags
    • Jewelry
    • Hats
    • Scarves
    • Customized graphic tees
    • Hair accessories
    • Undergarments (Bralettes, socks, etc.)
    • Pajamas

    • When shipping your package back please include your packing slip and state the reason for your return. If you no longer have your packing slip, please include a note with the following information.

      • Name, E-mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the return process.

        Holiday Return Policy:

        • Orders placed on or between November 20th and December 24th will be eligible for return until January 10th, and must be postmarked no later than January 10th. All other store guidelines still apply.

        Damaged or Defective Merchandise:

        • Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 2 days of receipt. If we do not receive notification that you have received a damaged item in 2 days, the return will be rejected for any store credit or refund.

        Damaged/Defective Merchandise Process:

        • Use your smartphone to take pictures of the defective or damaged area and email the images to threadjunkiesboutique@gmail.com or Facebook message us including the tag in the image showing it is still attached.
        • Indicate "Defective" or "Damaged" in the subject line.
        • Include the first and last name on your Thread Junkies account, order #, and product code/name of the item.

        Please mail returns to:

        Thread Junkies Boutique

        101 South State Street

        Norton, Kansas 67654

        785-874-3795

         

        Thank you again for your business!

         

        All the best - 

        Thread Junkies Boutique